Contacts

Heated Media provides three options for scheduling. The three options are fly within the next 48 - 96 hours (weather permitting), provide a specific date and/or time in the scheduler, or receive a call in advance to schedule the flight.

1. Fly within the next 48 - 96 hours (weather permitting) - The pilot will have the option to select a date within the 96 hour time window and the flight time will default to the standard time frame of 11 am - 2 pm
2. Provide a specific date and/or time in the scheduler - The pilot will fly on the date and/or time specified in the scheduler
3. Receive a call in advance to schedule the flight - Heated Media will call the provided on-site contact to schedule a date and time. The on-site contact will receive 3 calls across 3 days (1 call per day). If this option is selected, the on-site contact should be notified that they will be receiving a call from Heated Media to schedule a flight.

As is mentioned above, orders (missions) that require a call in advance to schedule the flight date and time will be scheduled directly by the Heated Media team. Heated Media will call the provided on-site contact a total of 3 times in 3 days (1 call per day).

If Heated Media is unable to connect with the provided on-site contact on the first call, a voicemail will be left providing the on-site contact with a callback number. The on-site contact will also be notified that our team will be calling once a day for the next two days. Please also note that if our team is unable to get in contact with the provided on-site contact in the 3 day span, the order will be canceled.

In order to ensure the assets our pilots provide are consistent and of a high-quality, they are provided with a standard set of instructions:

• Standard Shot List:
  • Images will be taken at 100' and 350' from the cardinal directions (N, NE, E, SE, E, SW, W), pending ENAC height restrictions
  • Panoramas will be taken at 100', pending ENAC height restrictions
  • Videos are captured from a multitude of different angles and altitudes to provide multiple perspectives of the property. 
• Standard Weather: The flight date will be set for the next clear or partly cloudy day (Less than 50% cloud cover). However, you can select from the following weather requirements:
  • Up to 10% cloudy (clear and sunny)
  • Up to 50% cloudy (partly cloudy)
  • Up to 100% cloudy (mostly cloudy)
• Standard Time: The flight time will be between 11AM-2PM for optimal lighting conditions. If you would like to request a specific time frame, please include that in the special notes when placing the order. Flights completed outside the 11 AM - 2 PM time frame may be subject to harsh shadows or glare, as the sun will be lower in the sky.

Please note that a 10% cloudy (clear and sunny) requirement may lead to an extended timeline for the order as the pilot may need to wait for weather to cooperate.

Note: If you are to have special flight specifications for our Pilot, we request that you provide as much detail as possible to reference when submitting your Mission request.

For specific requests around preferred time and/or day, we will do our best to accommodate. However, we ask that you reference a select timeframe rather than stages of the horizon (ex: twilight, dusk, sunrise, etc.) as these are open to loose interpretation.  Additionally, if a property will require the Shopping Center Shot List, or if the mission is for a lot larger than 100 acres, you may be asked to authorize additional charges.

You are more than welcome to meet our Pilot on site for your Mission, though your presence is not required. Should you choose to coordinate with the Pilot, simply specify this request in the notes section when scheduling a Mission. If on the other hand, you decide not to oversee the flight and our pilot needs direct access to the property or needs to check in with security, we may request additional contact info. 

All cancellation and mission update requests should be submitted 24 hours prior to the scheduled flight date to avoid any cancellation fees. For requests that fall within 24 hours of flight, we will attempt to accommodate if possible, but do not guarantee cancellation or update. If the pilot is already on-site or traveling to the site, and you choose to proceed with the cancelation, a $50 fee will be applied for the pilots time and travel.

No refunds shall be granted by after a Mission has been completed with our Pilot. Should the unfortunate case occur where your assets do not pass our quality standards, our team will work to reschedule flight for the next weather permitting date, when appropriate. All reshoot requests should be submitted within two weeks of receiving your final assets for consideration.

While we strive to provided the best possible assets for each Mission, there are some conditions outside our control that may not qualify for a reshoot: shadows, location activity, specific on-site shot direction/requests, haze, sun glare, and ENAC imposed altitude restrictions. 

Should our pilot be denied property access and is turned away from the site, there will be a $50 add-on cost for our pilot to return to the location for flight. Because of this, we'd ask that you ensure flight permission is granted prior to the mission scheduled date to help avoid this fee.

Feel free to reach out to our team at any time should you have a question about your assets!

Once imagery is provided for your mission it becomes yours and Heated Media’s content alone. We ask that our Pilots do not share any imagery from missions with Heated Media on any other platforms to protect your privacy.

We take copyright infringement very seriously and we have registered a Copyright Agent with the United States Copyright Office pursuant to the Digital Millennium Copyright Act. If you believe that your copyright has been infringed, please send us a message to assist.